This Shipping & Delivery Policy is issued by Jaikalki Technology Private Limited (CIN U62091MH2025PTC438336), operator of the Nakshatralogy platform ("we", "us", "our"), and forms part of our Terms & Conditions. It explains how our products and services are delivered to you.
1. No physical shipment
Nakshatralogy is a fully digital platform. We do not manufacture, sell, warehouse, or ship any physical goods. There is no courier, logistics partner, tracking number, shipping charge, or physical delivery address involved in using the Service. Any reference elsewhere (for example, in payment-gateway paperwork) to "shipping" should be read as referring to the digital delivery described below.
2. How each product is delivered
| Product / service | Mode of delivery | Typical delivery time |
|---|---|---|
| Free Kundli & baseline AI insights | Generated instantly in-app / on-web from the birth details you enter. | Instant (seconds). |
| Paid specialist reports (16 life-area reports, deep forecasts, moola dasha, etc.) | Generated and displayed in-app / on-web, with an optional downloadable PDF and/or e-mail copy. | Instant to a few minutes for computation-heavy reports; an on-screen progress indicator is shown if it takes longer than a few seconds. |
| AI Astrologer chat | Delivered as a live, interactive chat session within the app. | Real-time. |
| Live astrologer consultations (chat, voice, video) | Delivered as a live, real-time session once you connect with the chosen Astrologer and your wallet balance is confirmed. | Real-time, subject to the Astrologer's availability shown in-app. |
| Subscriptions (e.g., Plus) | Entitlement activated on your account immediately upon successful payment. | Instant. |
| Developer API responses | Returned synchronously over HTTPS in response to your API call. | Real-time, subject to the plan's 1 request/second rate limit. |
3. If a digital product fails to deliver
If a paid report fails to generate, a purchased entitlement does not activate, or a consultation cannot start due to a technical fault on our side, this is treated as a delivery failure. Please contact support within 48 hours — you are entitled to a regenerated report, a working entitlement, or a refund of the affected amount, as set out in our Refund & Cancellation Policy.
4. No shipping charges
Because nothing is physically shipped, no shipping, handling, or courier charge is, or will be, added to any order. Any price shown at checkout is the full price payable for the digital product or service, inclusive of applicable GST for Indian users.
5. No physical products are sold
The Platform does not sell, dispatch, or fulfil any physical item — including printed reports, gemstones, yantras, pooja kits, or remedy kits.
Should the Company ever decide to offer a physical item in future, we will first publish a dedicated courier-based Shipping Policy — covering the logistics partner, serviceable pin codes, dispatch and delivery timelines, shipping charges, order tracking, and the process for damaged, lost, or undelivered shipments, consistent with the Consumer Protection (E-Commerce) Rules, 2020 — before any such product is made available. Until then, no physical item is available for purchase on the Platform.
Need help?
Delivery & Support
Jaikalki Technology Private Limited — Nakshatralogy
Sh N B2, First Floor, Mahavir Nagar,
Deepak Hospital Road Lane, Mira Road (E),
Seven Square School, Thane – 401107, India
Email: support@jaikalki.com
Phone: +91 98927 96963
Hours: Mon–Sat, 10:00 AM – 7:00 PM IST