Privacy Policy

This Privacy Policy explains how Jaikalki Technology Private Limited (CIN U62091MH2025PTC438336), the company operating the Nakshatralogy platform ("we", "us", "our"), collects, uses, discloses, secures, and retains your personal data when you use our apps and the websites at nakshatralogy.com, app.nakshatralogy.com, astro.nakshatralogy.com, and developer.nakshatralogy.com.

We act as a Data Fiduciary under India's Digital Personal Data Protection Act, 2023 (DPDP Act), and comply with the Information Technology Act, 2000 and its rules. By using the Platform, you consent to the practices described here.

1. Data we collect

2. Birth & chart data

Your birth details and the charts and reports derived from them are central to the Service. We treat this data as sensitive. It is used to generate your Kundli, reports, forecasts, and matches, and — only when you start a consultation — is made available to the astrologer you choose, so they can advise you. You may delete charts you created at any time, subject to the non-deletable status of your free Primary Kundli while it remains primary.

3. How we use data

• To create and manage your account and authenticate you;
• To compute charts, dashas, transits, matches, and generate AI-assisted reports;
• To connect you with astrologers and facilitate chat, voice, and video consultations;
• To process payments, wallet top-ups, subscriptions, and astrologer payouts;
• To provide support, handle grievances, and resolve disputes;
• To keep the Platform secure, prevent fraud/abuse, and enforce our Terms;
• To improve features and, with your consent, send service or promotional communications;
• To comply with legal, tax, and regulatory obligations.

4. Consent & legal basis

We process your personal data on the basis of your consent (which you may withdraw), and for the performance of our contract with you, our legitimate uses, and legal compliance as permitted under the DPDP Act. Where processing relies on consent, you can withdraw it in-app or by contacting us; withdrawal does not affect processing already carried out, and some features may stop working without the necessary data.

5. How we share data

We share personal data only as needed to run the Service, and never sell it. Recipients include:

• Astrologers — the chart/context needed for a consultation you initiate;
• Payment processors (e.g., Razorpay; Apple/Google for in-app purchases) — to take payments and disburse payouts;
• Cloud & infrastructure providers — hosting, storage, analytics, and crash reporting under confidentiality obligations;
• Communication providers — SMS, email, and real-time audio/video (e.g., Agora) to deliver the Service;
• Professional advisors & authorities — where required by law, court order, or to protect rights and safety.

We require these processors to protect your data and use it only for the services they provide to us.

6. AI processing

Reports and chat insights may be produced with the help of AI systems. Where third-party AI providers are used to generate or translate report text, only the minimum necessary chart-derived inputs are shared, subject to those providers' data-processing terms. We do not use your identifiable birth data to train third-party foundation models for their own purposes.

7. International transfers

Some processors may store or process data outside India. Where personal data is transferred internationally, we do so in accordance with the DPDP Act and applicable restrictions, and require appropriate safeguards.

8. Security

• Encryption of data in transit (TLS) and at rest for sensitive fields;
• Access controls, authentication, and least-privilege for staff and astrologers;
• Secure payment handling via PCI-DSS-compliant gateways (we don't store full card data);
• Monitoring, logging, and periodic reviews. In the event of a reportable breach, we will notify affected users and the Data Protection Board as required.

No method of transmission or storage is 100% secure; you also play a role by protecting your credentials.

9. Retention

We keep personal data only as long as needed for the purposes above or as required by law (e.g., tax and financial records are retained for statutory periods). When you delete your account, we delete or anonymise your personal data within a reasonable period, except data we must retain for legal, accounting, fraud-prevention, or dispute-resolution reasons.

10. Your rights

Subject to the DPDP Act, you have the right to:

• Access a summary of the personal data we process about you;
• Correct, complete, or update inaccurate data;
• Erase your data where it is no longer necessary or consent is withdrawn;
• Withdraw consent and nominate another person to exercise your rights in case of death or incapacity;
• Grieve — raise a complaint with our Grievance Officer, and escalate to the Data Protection Board of India.

To exercise these rights, use in-app controls or email shyamveer@jaikalki.com.

11. Cookies & similar technologies

Our websites use essential cookies and privacy-respecting analytics to keep you signed in, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some cookies may affect functionality. The mobile apps use device identifiers for similar purposes.

12. Children

The Platform is intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

13. Grievance & contact